It is not very often that you will find me talk about a shopping experience, let alone blog about one! However, I felt that this experience had to be shared.

I have owned many macs since I became a convert back in my early 20′s and I currently own 3. I have never had a problem in all those years, but randomly my Macbook Pro developed an annoying little glitch, where a strange mark appeared in the screen. It was only visible when I was working with a dark background, so with the warranty running out, I decided to pop over to the Apple Store in Southampton. I booked in my appointment online and arrived 5 minutes early, I took a seat at the Genius Bar which was located at the back of the slick, apple laden store. My personally allocated apple genius asked me to show him the problem, he filled in a quick form, said that they would replace the screen, I took my receipt and left. All in under 5 minutes. 4 hours later I received a phone call to say that the repair had been done and I could collect it when I wanted. – I went in with my photo ID, checked the repair over and left with £400′s worth of new screen and clam shell.

If you don’t own a mac I recommend you cash in your children’s savings, sell your granny’s silver or do whatever you have to to get one, as Apple do not stop at producing the best products, they carry that same innovative, eye for detail right the way through, ensuring the complete user experience. If anyone from Apple reads this and wants to send me some freebies for the PR job, please feel free!